Customer Terms of Service

SERVICES CanDraggerz will perform the selected service on the scheduled municipal collection day. Exact service times are not guaranteed and may vary due to traffic, weather, route conditions, equipment issues, or other circumstances beyond the Company's control. HOLIDAY SCHEDULE Holiday service follows the municipality's revised collection schedule whenever reasonably possible. CUSTOMER RESPONSIBILITIES Customer will maintain safe, reasonably accessible bins, secure pets during service, and notify CanDraggerz of any service changes. EXCLUDED SERVICES Overflow trash, loose trash, furniture, appliances, TVs, mattresses, construction debris, hazardous materials, and other bulk items are excluded unless separately contracted. ACCESS & SAFETY If access is blocked or unsafe due to weather, flooding, animals, vehicles, locked gates, or similar conditions, service may be delayed or skipped. BILLING & PRICING Recurring monthly billing is authorized. Payments more than five (5) days late incur a $10 late fee; service may be suspended until the account is current. Pricing is based on the selected service plan and number of bins; additional bins or requested services may result in additional charges. PROPERTY ACCESS & DOCUMENTATION Customer authorizes reasonable property access to perform contracted services. Company may photograph service conditions for quality assurance and dispute resolution. LIABILITY Company liability is limited as permitted by applicable law. Company is not responsible for municipal pickup failures or delays. This acknowledgment does not waive claims for gross negligence or intentional misconduct. To the fullest extent permitted by law, Company's total liability for any claim arising from the Services is limited to the amount Customer paid for Services in the three (3) months preceding the claim, and Company is not liable for indirect, incidental, or consequential damages. INDEMNIFICATION Customer agrees to indemnify Company for claims arising from Customer's failure to disclose unsafe property conditions or to secure pets as required above, except to the extent caused by Company's negligence. TERM & CANCELLATION This Agreement continues month-to-month until terminated by either party with seven (7) days written notice. Company may also suspend or terminate Service for non-payment, unsafe conditions, or abusive conduct toward Company personnel. FORCE MAJEURE Company is not liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, severe weather, natural disaster, labor disputes, or governmental action. ELECTRONIC SIGNATURE By checking the box to agree, Customer consents to conduct this transaction electronically and agrees that this electronic acceptance has the same legal effect as a handwritten signature. ENTIRE AGREEMENT; SEVERABILITY; AMENDMENT This is the entire agreement between the parties regarding its subject matter. If any provision is found unenforceable, the remaining provisions remain in effect. CanDraggerz may update these terms; continued use of Service after an update constitutes acceptance. GOVERNING LAW North Carolina law governs this Agreement. DISPUTE RESOLUTION Disputes will first be attempted to be resolved informally; if unresolved, the parties agree to resolve the dispute through binding, individual arbitration (not as part of a class or representative action), except either party may bring an individual claim in small claims court.